Shipment&Delivery
Please Note: On Gemmanovae.com, each dress is made from scratch according to customers' specifications. Currently, we need 7-12 working days for Homecoming Dresses, Cocktail Party Dresses & Special Occasion Dresses. Thank you for your patience.
Before your order is shipped, Gemmanovae.com has to process your order and put all your items through its strict quality-control tests. Because of this, Total Delivery Time is different from shipping time alone.
Total Delivery Time = Processing Time + Shipping Time
Processing Time
The processing time is 7 -12 working days for Homecoming Dresses, Cocktail Party Dresses & Special Occasion Dresses.
Shipping Time:It takes about 3 -10 working days for the package to travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, Fedex, USPS, etc) standard and the shipping method you have chosen.
United State：
STANDARD SHIPPING TIME (6-10 BUSINESS DAYS)
Shipping Cost: $14.99
EXPEDITED SHIPPING TIME (3-5 BUSINESS DAYS)
Shipping Cost: $24.99
FREE SHIPPING TIME:( 6-10 BUSINESS DAYS )ON ORDERS OVER $179
Shipping Cost: $0
Have questions?
Q: How Can I track my Order Status?
1: You can log in our website with your email and track your order status in “My Orders” if you places the order under your registered account.
2: If the order was placed without signing in, you could just use “look up single order” function to track your order. Please refer to the following steps:
- .Go to Sign In My Account at the right top of our website.
- .Click “track your order”
- .Enter your Order Number and Email Address to see your order details.
If you still can’t get your order information, Please contact our customer service email service@gemmanovae.com.
Q: Where/What Country you can ship to?
1: Domestically, we ship to any address in the United States except the following:
1) . American Samoa
2). Federated States of Micronesia Guam
3). Marshall Islands
4). Northern Mariana Islands
5). Palau
6). United States Virgin Islands
2: Please note that we do not ship to the following locations: P.O. Boxes; freight forwarding companies.(So please use a residential or business address at checkout)
Q:What should I do if the product I received is different from what I ordered?
1: Please contact our customer service email service@gemmanovae.com. We will offer you a satisfied solution.
Q: I did not receive all the products I ordered. What should I do?
1: Please contact our customer service email service@gemmanovae.com. We will offer you a satisfied solution.
About Tax
There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties, or fees levied by your destination country. However,
Based on our experience, such a situation is very rare.
If you still have some concerns about the tax, you can learn some information about your local
customs policy. We are more than willing to help if there is anything we can do.
Delivery Time Exceeded
Delivery time may experience delays due to unexpected situations, like customs inspection,
severe weather, strikes, etc. If your order is delayed, please contact us via email at service@gemmanovae.com within 24 hours of placing your order. We will check the situation with the transportation company on time. Thanks for your understanding and support.
Can I change my delivery address after the product has shipped?
Shipment information cannot be changed once the product is en route.
CONTACT INFORMATION
EMAIL: service@gemmanovae.com
Company Name: Suzhou Junmingxin E-commerce Co., Ltd.
Company Address:Suzhou Industrial Park United Life Plaza, No. 16 Suzhou, 215000 Jiangsu, China